PROMPT CUISINE APP USER FAQ's

Here you find answers to the most important questions

FAQs for App Users

Why do I have to save my payment details in my account?

As we see it as our service to make ordering as easy as possible, online payments are the simplest billing form. For some actions, there is no cash selection. But there is the possibility to add your PayPal account.  

Why do I have to set up an account to use PROMPT CUISINE?
 

Since you only have to enter your data once and thus be able to act quickly and flexible in the future.  

Do you use Cookies?
 

Our website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us

The app will not let me use my password?
 

Because we are working with highly personal data like your address and bank details we want to protect your data as best as possible. So we want you to use a very strong password of 10 characters. You can use A/a to Z/z, with diacritic marks, Greek and Cyrillic characters, digits from 0 to 9 and special symbols like !"§$%&/()=?`€‚#'+*><[ ]]|{}

Where do I find my Invoice/Bill?
 

After every online payment, our system will automatically send you an email with your Invoice to the payment. If you accidentally deleted your email please contact us or the restaurant to re-send you the invoice.

I accidentally deleted my invoice, what can I do?
 

After every online payment, our system will automatically send you an email with your Invoice to the payment. If you accidentally deleted your email please contact us or the restaurant to re-send you the invoice.

I have a favorite Restaurant I would like to use PROMPT CUISINE at, what can I do?
 

We're happy that you enjoy the service of PROMPT CUISINE so much that you want your favorite restaurant to use it as well. Please send us an email with the details of the restaurant and we will get in touch.

your question couldn't get answered?

not a problem. please contact us via our contact form or use our live chat.